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Automotive Service Operations Manager

2 months ago

San Antonio, Texas, United States Hiring Winners Full time
Job Overview

If you possess a strong commitment to customer satisfaction, a passion for leading teams, and a desire to thrive in the automotive service sector, this role is designed for you. We are seeking an experienced automotive service manager who is dedicated to achieving excellence and fostering a rewarding career in this dynamic field. As the service manager, you will be the cornerstone of support for both our clients and your team, providing direction, leadership, and specialized knowledge.

Key Responsibilities

  • Facilitate daily individual meetings with each Assistant Service Manager to pinpoint potential service challenges.
  • Oversee automotive repair and maintenance processes to avert operational interruptions.
  • Collaborate with the service director to establish departmental goals.
  • Recruit, interview, and onboard service personnel.
  • Maintain daily sales and production documentation as outlined by senior management.
  • Analyze and assess service sales performance metrics.
  • Organize technical teams in accordance with production needs.
  • Stay informed about new products and modifications to existing offerings.
  • Manage departmental finances within the guidelines set by senior management.
  • Ensure efficient repair-order processing to maximize productivity.
  • Supervise all warranty activities to guarantee adherence to policies and procedures.
  • Comply with dealership protocols regarding client vehicle maintenance and operation.
  • Administer payroll for service staff in conjunction with the payroll department, obtaining necessary approvals.
  • Enforce OSHA standards, procedures, and regulations.
  • Conduct performance reviews for team members.
  • Engage in operational strategy development.
  • Maintain the facility and equipment in optimal condition.
  • Lead weekly departmental meetings and participate in managerial discussions.

Qualifications, Education, and Experience

An Associate's degree or equivalent from a two-year college or technical institution; or 2 to 4 years of relevant experience and/or training; or a comparable combination of education and experience.

Eligibility to work in the United States is required.

Successful completion of pre-employment screenings, including MVR, drug testing, and background checks, is mandatory.

Compensation

Compensation is competitive and reflective of experience, aligned with industry standards.

Benefits

  • Comprehensive Medical, Dental, Vision, and Life Insurance
  • 401(k) Plan with Company Match
  • Paid Time Off
  • Employee Discounts
  • Drug-Free Workplace
  • Equal Opportunity Employer