Ordering Coordinator

3 days ago


Columbus, Ohio, United States Dawson Full time
Job Summary

We are seeking a highly organized and detail-oriented Ordering Coordinator to join our team at Dawson. As an Ordering Coordinator, you will be responsible for managing wireless device and service orders across multiple platforms while adhering to client SLAs.

Key Responsibilities
  • Monitor incoming equipment or service requests for mobile devices and interpret requests to submit orders to vendors.
  • Use company databases to record order details and follow up daily on existing orders to ensure timely and accurate completion.
  • Utilize resources and critical thinking to prevent issues or delays and act as a liaison between customers and vendors to resolve issues.
  • Provide detailed documentation for each request from start to finish and manage order requests for multiple clients.
  • Build and maintain rapport with federal and commercial clients and respond to customer questions about ordering and shipping.
  • Provide weekly reports to the supervisor on assigned work and assist with logistics tasks to ensure smooth operations.
Requirements
  • Minimum 6 months experience with wireless communications preferred.
  • General understanding of smartphone devices and services.
  • Proficient in Microsoft Office Suite or related software.
  • Excellent verbal and written communication skills and strong interpersonal and technical support skills.
  • Excellent organizational skills, attention to detail, accuracy, and ability to prioritize and multi-task.

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