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Customer Service Representative

2 months ago

Midlothian, Virginia, United States Phoenix Senior Living Full time
Job Summary

We are seeking a highly skilled and customer-focused Concierge to join our team at Phoenix Senior Living. As a Concierge, you will be the first point of contact for our residents, families, and visitors, providing a warm and welcoming experience.

Key Responsibilities
  • Manage the community entry area, ensuring a clean and inviting atmosphere for visitors and residents.
  • Extend a warm welcome and greeting to all visitors, offering beverages and providing a community overview.
  • Answer incoming calls and resident calls in a timely manner, using a professional and friendly tone.
  • Take complete messages with pertinent information and communicate them to the intended recipient.
  • Manage appointments for residents and family members, such as hairdressers and transportation.
  • Send get well and sympathy cards to residents and families, obtaining community leaders' signatures as needed.
Requirements
  • High School Diploma or GED required.
  • Proven customer service experience and skills.
  • Knowledge and experience in the Senior Living Industry preferred.