Customer Service Representative

1 month ago


Midlothian, Virginia, United States Kroger Full time
Job Description

Deliver exceptional customer experiences and provide top-notch service by resolving customer concerns and identifying opportunities to improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities
  • Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions and by thanking customers for their business.
  • Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
  • Oversee front-end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, excellent service, and shrink control; ensure front-end cleanliness, maintenance, and sanitation.
  • Train, monitor, and coach associates on all front-end policies and procedures, including proper handling of product, tender, and coupons, scanning error procedures, and price checks to reduce shrink and waste.
  • Communicate pricing and signage discrepancies to the pricing coordinator.
  • Provide backup coverage for the service operations manager in their absence (excluding hiring and discipline).
  • Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations, and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards.
  • Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards.
  • Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection, and cleaning).
  • Comply with and reinforce all food safety, sanitation, and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity.
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation.
Qualifications
  • High School Diploma or GED.
  • 6 months related experience or training; or equivalent combination of education or experience.
  • Effective interpersonal and customer service skills.
  • Good math skills (ability to add, subtract, multiply, and divide).
  • Sound judgement/decision-making skills.
  • Friendly, approachable/outgoing demeanor/team player.
  • Ability to work in a fast-paced environment.
  • Good oral and written communication skills.
About Us

As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.

We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family.



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