Customer Service Representative

3 weeks ago


Midlothian, Virginia, United States Kroger Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service, resolving customer concerns, and maintaining a positive shopping environment.

Key Responsibilities
  • Customer Service: Provide friendly and efficient customer service by greeting customers, answering questions, and resolving issues in a timely manner.
  • Front End Operations: Oversee front end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, and excellent service.
  • Teamwork: Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
  • Training and Development: Train, monitor, and coach associates on all front end policies and procedures.
Requirements
  • Education: High School Diploma or GED.
  • Experience: 6 months related experience or training; or equivalent combination of education or experience.
  • Skills: Effective interpersonal and customer service skills, good math skills, sound judgement/decision making skills, friendly, approachable/outgoing demeanor/team player, ability to work in a fast-paced environment, good oral and written communication skills.
About Us

Kroger is America's grocer, with a history of innovation and a passion for bringing diverse teams together to create amazing experiences for our customers, communities, and each other. We strive to provide the ingredients you need to create your own recipe for success at work and in life.



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