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Housekeeping Operations Manager

2 months ago


Pittsburgh, Pennsylvania, United States Hampton Inn & Suites Pittsburgh Full time
Job Summary:
  • $16.00/HR
  • FULL-TIME
  • DAY SHIFT
  • WEEKEND AVAILABILITY NEEDED

The Housekeeping Operations Manager is responsible for overseeing and coordinating housekeeping functions in assigned sections. This includes inspecting Guest Rooms to ensure they meet high standards, assisting Room Attendants as needed, and providing necessary training. In the absence of the Housekeeping Manager, the Housekeeping Operations Manager assumes all responsibilities.

Responsibilities:
  • Leadership and Supervision:
    • Approach all encounters with guests and associates in a friendly, service-oriented manner.
    • Maintain regular attendance in compliance with company standards.
    • Maintain high standards of personal appearance and grooming.
  • Housekeeping Operations:
    • Inspect staff's work performance within assigned sections daily to ensure standards and productivity levels are met.
    • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.
    • Oversee the organized closing of floors at the end of the day, ensuring Room Attendants' carts are clean and restocked with linen only.
    • Ensure records of daily assignments are completed, signed off on, and turned into the Housekeeping Office on time.
  • Staff Management:
    • Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
    • Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness, and improper attire.
  • Guest Services:
    • Handle items for 'Lost and Found' according to company standards.
    • Be familiar with all company policies and House Rules.
    • Ensure that associates are attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
  • Administrative Tasks:
    • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
    • Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
    • Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways, and landings.