Resort Sales Associate with Guest Experience Expertise

2 weeks ago


Brooklyn Park, Minnesota, United States Vail Resorts Full time

Company Overview:

Vail Resorts is a leading provider of world-class resort experiences, delivering exceptional guest service and facilitating the sale of activities, tickets, passes, lessons, and childcare services. Our team is dedicated to creating unforgettable experiences for our guests.

Job Summary:

We are seeking a highly skilled Resort Sales Associate to join our team. As a member of our resort sales team, you will be responsible for delivering outstanding guest service while facilitating the sale of activities, tickets, passes, lessons, and childcare services. This role requires a high comfort level with Windows-based systems and handheld devices.

Job Responsibilities:

  • Work in our contact centers, ticket/pass offices, and throughout our resort to deliver an experience of a lifetime
  • Communicate with guests via phone and email to provide exceptional service and address their inquiries
  • Accurately and efficiently explain and process all resort products and services, including activities, tickets, passes, lessons, and childcare services
  • Complete daily end-of-shift POS/register audits to ensure accuracy and efficiency
  • Be a part of a fun, professional, and caring work environment where teamwork and collaboration are highly valued
  • Ability to work in a fast-paced environment while delivering exceptional experiences and meeting sales targets

Required Skills and Qualifications:

  • High School Diploma or equivalent
  • Ability to stand or sit for extended periods of time
  • Able to work outside in all weather conditions
  • Comfortable working indoors for extended periods of time
  • High comfort level with Windows-based systems and handheld devices
  • Ability to lift 25lbs
  • Must be able to communicate fluently in English
  • Ability to work weekends and holidays
  • Ability to maintain a professional presence in the workplace and adhere to our appearance standards

Salary:

The expected pay range for this position is $20.00 per hour. Individual compensation decisions are based on a variety of factors, including experience, qualifications, and performance.

Benefits:

Vail Resorts offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.

Other Opportunities:

This role may involve working across multiple departments and in various roles to support the one-resort mentality, including mountain activities, retail rental operations, food and beverage support, ticket sales or scanning, lift operations, and base area operations.



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