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Retail Operations Supervisor

2 months ago


Raleigh, North Carolina, United States Bned Full time

Retail Operations Supervisor (Full-time)

Job Category: Department Manager/Assistant Department Manager

Job Details:

Description:

Bned offers a unique retail experience focused on exceptional customer service. Our locations provide a wide range of products, including academic texts, general literature, technology, and essential supplies, catering to the needs of students, parents, and faculty alike. As a Retail Operations Supervisor, you will serve as a vital resource across various departments, exemplifying outstanding customer service, driving sales, and effectively resolving issues.

In this role, you will collaborate with the management team to oversee all store operations and specific departments. You will be expected to possess a comprehensive understanding of both departmental and store functions, ensuring that your designated area is well-maintained, properly merchandised, and operationally efficient, all while contributing to a workplace that is consistently recognized for its positive environment.

Key Responsibilities:

  1. Assist in the daily management of store operations alongside the Store Manager and Assistant Store Manager.
  2. Act as the Manager-on-Duty, maintaining a thorough knowledge of all store departments to provide guidance and support to both customers and team members.
  3. Utilize analytical skills and campus knowledge to effectively manage daily operations and make informed decisions.
  4. Delegate tasks and provide clear direction to team members to ensure the successful execution of multiple projects.
  5. Maintain a visible presence on the sales floor to engage with customers, address inquiries, and assist with transactions.
  6. Ensure the sales floor is visually appealing by organizing, cleaning, and arranging products effectively.
  7. Assist with processing various payment transactions as needed.

Physical Requirements:

  • Frequent movement throughout the store to access different departments and products.
  • Ability to remain stationary for extended periods.
  • Frequent lifting and occasional reaching, stooping, kneeling, crouching, and climbing.

Qualifications:

  • Minimum of 2 years of experience in a retail environment in a managerial or purchasing role preferred.
  • High school diploma or GED required.
  • Exceptional customer service skills to effectively match customers with suitable products.
  • Basic reading, writing, and numerical skills are necessary.
  • Strong communication and interpersonal skills are essential.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

COVID-19 Considerations:

Bned adheres to all applicable federal, state, and local guidelines regarding health and safety protocols. Compliance with vaccination requirements and the use of face masks may be necessary in accordance with specific regulations.

Bned is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering diversity in the workplace. Qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.