Enterprise Services Manager
3 weeks ago
We are seeking an experienced Enterprise Services Manager to lead our Financial Services team. As a key member of our customer success organization, you will be responsible for delivering high-touch technical support and technology configuration services to our Financial Services clients.
You will lead a team of Technical Account Managers (TAMs) to drive program adoption and usage, as well as technical thought partnership and strategy. Your expertise will help our clients unlock the most value from our products and services.
As a leader, you will be responsible for managing team capacity, forecasting, financial performance, and resource allocation. You will also help hire, onboard, train, and retain top talent, and provide coaching and mentorship to guide career development for TAMs.
You will work closely with cross-functional counterparts to identify and drive initiatives to improve the customer experience. Your collaboration with the Product team will bring unique insights on real-world client needs to shape the Product roadmap.
As an advocate for the team, you will communicate team impact and results to key partners and stakeholders. You will maintain an expert knowledge of the Qualtrics XM Platform and other products, driving improvements to product quality and customer experience.
What We're Looking For- 8+ years of professional experience
- 3-5 years of direct client management experience
- Prior leadership experience - including building and leading teams
- MBA or advanced degree from a top-tier university
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