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Tax Registration Specialist
2 months ago
At Justworks, we're committed to helping businesses succeed by providing innovative solutions for their HR needs. As a Tax Registration Coordinator, you'll play a critical role in ensuring our customers' compliance with state unemployment insurance regulations.
Key Responsibilities- Register new accounts for customers who have hired employees in a new state
- Complete and file all necessary Power of Attorney documents in each state
- Work with state unemployment office representatives to ensure all state unemployment accounts are set up properly
- Craft outbound emails to customers regarding required information for their accounts, and follow up via phone when necessary
- Update state requirements and setup instructions as changes occur to ensure all information is current, streamlined, and easy to follow
- Manage the queue of open issues to deliver timely and effective solutions regarding customers' unemployment tax accounts
- Daily maintenance of tax reporting and filing software by inputting newly reported customer data, relevant or new tax data, confirming accuracy, and surfacing any issues to senior team members
- Contribute recommendations for improving the collection and tax remittance process as applicable
- Partner with the State unemployment claims team to ensure timely updates to accounts in order to ensure claims are routed correctly
- Track trends identified within each state and proactively create relevant responses
- Remain informed regarding state regulations affecting new business registrations and account maintenance
- Minimum of 1 year of professional experience in customer service
- Prior payroll tax experience is a plus
- Comfort handling challenging situations; ability to be empathetic, compassionate, responsive, and resourceful
- Strong written and verbal communication skills with acute attention to detail
- Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
- Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload
- Self-driven to be productive and seek out self-improvement
- Committed to delivering service excellence in every customer interaction
Justworks is a leading provider of HR solutions for businesses. We're committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.
