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Service Manager

1 month ago

Lenoir City, Tennessee, United States Goodyear Full time
Job Description

As a Service Manager at Goodyear, you will be responsible for overseeing the service department, including the team and equipment at a Goodyear Commercial Tire & Service Center. Your primary goal will be to ensure customer satisfaction while assisting technicians in their daily work routines.

Key Responsibilities:
  • Assist the Center Manager in achieving sales, units, and profited budgeted objectives.
  • Ensure proper service estimates are delivered to the customer.
  • Quote tire prices accurately, including trade-ins.
  • Complete work orders, PM checklists, and other paperwork effectively and efficiently.
  • Responsible for efficiently processing billing.
  • Control and protect the assets of the company by maintaining awareness of inventory levels.
  • Provide "Service Excellence, Always" to meet the service goals of the location and needs of the customer.
  • Assist the Center Manager with hiring, training, and managing associates.
  • Train new and existing associates.
  • Communicate specific work assignments and responsibilities to associates.
  • Assist the Center Manager in ensuring proper staffing levels with qualified personnel.
  • Assist associates in technical areas as needed.
  • Facilitate effective communication throughout the center by working closely with the Center Manager.
  • Operate the Service Department as an accident-free/safe workplace.
  • Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting.
Requirements:
  • Minimum 2 years management experience.
  • Prior commercial tire experience.
  • Must be willing to work scheduled shifts, including nights and weekends.
  • Must have a valid driver's license for the type of vehicle required for the position and be able to meet DOT driver qualification requirements.
  • Be at least 21 years of age.
  • No relocation is being offered for this position.
  • Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.
Preferred Qualifications:
  • High School or GED.
  • Relevant commercial tire service and/or management experience.
Candidate Criteria:
  • Strong oral and written communication ability.
  • Commitment to follow all safety procedures and work in a safe manner.
  • Must be able to work in a results-oriented, fast-paced environment as part of a team.
  • Must be a self-starter and willing to take initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions.