Product Support Specialist

2 weeks ago

West Hartford, Connecticut, United States Triumph Group Operations Inc Full time
Job Title: Product Support Engineer

We are seeking a highly skilled Product Support Engineer to join our team at Triumph Group Operations Inc. As a Product Support Engineer, you will provide technical support to various areas of the business, focusing primarily on in-service products.

Key Responsibilities:
  • Provide engineering support to various areas of the business, focusing primarily on in-service products.
  • Be a technical expert for assigned product lines and support and direct engineering activities for those products.
  • Coordinate specific aircraft program technical support activities, including resolution of technical problems with in-service hydromechanical products.
  • Represent Triumph technically at airline and aircraft OEM as well as MRO customers.
  • Review and disposition non-conforming material.
  • Troubleshoot and diagnose field return units and conduct root cause investigations.
  • Prepare for and present technical materials internally and to the customer.
  • Generate, review, and monitor project schedules and budgets.
  • Generate and communicate project performance indices (EV, SPI, CPI, etc.).
  • Maintain field reliability data for assigned products.
  • Prepare and conduct product maintenance and overhaul training.
  • Provide technical support to suppliers, manufacturing, assembly/test, and MRO service centers.
Requirements:
  • 5 to 10 years of mechanical and/or relevant experience in a related field.
  • Experience in design, development, manufacturing, and assembly is a plus.
  • Hands-on troubleshooting and fault isolation skillset (scientific method), particularly with fluid handling equipment.
  • Experience diagnosing root causes of failures of mechanical controls and/or fluid handling systems is a plus.
  • Ability to multi-task, execute cross-functional activities, and drive project milestones to completion, on time.
  • Excellent communication skills with a strong background of technical writing experience.
  • Strong MS Office (Word, Excel, Project, PowerPoint, Outlook) skills are required.
What We Offer:
  • Comprehensive medical, dental, and vision coverage with plan options that provide flexibility and choice (including telehealth options).
  • Healthcare spending accounts.
  • Paid parental leave.
  • Paid/flexible time off in addition to paid company holidays.
  • 401(k) with company match.
  • Employee Stock Purchase Plan.
  • Disability and life insurance.
  • Incentives and performance-based rewards.
  • Exciting growth and development opportunities empowered by our TRIUMPH Transformation and an entrepreneurial environment that encourages innovation and creativity.

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