Product Support Specialist
2 weeks ago
We are seeking a highly skilled Product Support Engineer to join our team at Triumph Group Operations Inc. As a Product Support Engineer, you will provide technical support to various areas of the business, focusing primarily on in-service products.
Key Responsibilities:- Provide engineering support to various areas of the business, focusing primarily on in-service products.
- Be a technical expert for assigned product lines and support and direct engineering activities for those products.
- Coordinate specific aircraft program technical support activities, including resolution of technical problems with in-service hydromechanical products.
- Represent Triumph technically at airline and aircraft OEM as well as MRO customers.
- Review and disposition non-conforming material.
- Troubleshoot and diagnose field return units and conduct root cause investigations.
- Prepare for and present technical materials internally and to the customer.
- Generate, review, and monitor project schedules and budgets.
- Generate and communicate project performance indices (EV, SPI, CPI, etc.).
- Maintain field reliability data for assigned products.
- Prepare and conduct product maintenance and overhaul training.
- Provide technical support to suppliers, manufacturing, assembly/test, and MRO service centers.
- 5 to 10 years of mechanical and/or relevant experience in a related field.
- Experience in design, development, manufacturing, and assembly is a plus.
- Hands-on troubleshooting and fault isolation skillset (scientific method), particularly with fluid handling equipment.
- Experience diagnosing root causes of failures of mechanical controls and/or fluid handling systems is a plus.
- Ability to multi-task, execute cross-functional activities, and drive project milestones to completion, on time.
- Excellent communication skills with a strong background of technical writing experience.
- Strong MS Office (Word, Excel, Project, PowerPoint, Outlook) skills are required.
- Comprehensive medical, dental, and vision coverage with plan options that provide flexibility and choice (including telehealth options).
- Healthcare spending accounts.
- Paid parental leave.
- Paid/flexible time off in addition to paid company holidays.
- 401(k) with company match.
- Employee Stock Purchase Plan.
- Disability and life insurance.
- Incentives and performance-based rewards.
- Exciting growth and development opportunities empowered by our TRIUMPH Transformation and an entrepreneurial environment that encourages innovation and creativity.
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