Logistics Customer Support Manager

3 weeks ago


Pittsburgh, Pennsylvania, United States Total Quality Logistics Full time
About the Role

We are seeking a highly skilled Logistics Customer Support Manager to join our team. As a key member of our operations team, you will be responsible for supporting daily shipment activities and serving as a go-to point for our sales representatives. This role offers numerous opportunities for growth and advancement within the company.

What's in it for you:

  • We offer a competitive salary of $60,000 - $70,000 per year, depending on experience, plus benefits such as health, dental, and vision coverage, 401(k) with company match, and tuition reimbursement.
  • Our structured career paths provide a clear path for advancement and professional development.
  • You will have access to state-of-the-art facilities located in the heart of Pittsburgh.
Key Responsibilities
  • Becoming a subject matter expert on all administrative tasks related to your assigned accounts.
  • Documenting and managing tasks in our internal systems.
  • Scheduling appointments and coordinating shipments from pickup to delivery.
  • Resolving shipping issues with professionalism and providing excellent customer service to internal and external stakeholders.
  • Supporting billing and payment processing as needed.
Requirements
  • A minimum of one year of customer service experience is preferred.
  • Fluency in English and Mandarin is required.
  • A history of excellent attendance and strong verbal communication skills are essential.
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook, is necessary.
  • The ability to take ownership of responsibilities and see tasks through completion is crucial.


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