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Healthcare Customer Support Specialist

2 months ago

DeWitt, United States REVCO SOLUTIONS INC Full time
Job Overview

***On-Site Position***

Become Part of Our Dynamic Healthcare Support Team

At Revco Solutions Inc, we pride ourselves on delivering exceptional service to our patients. As a prominent player in the healthcare support sector, we are on the lookout for enthusiastic individuals to join our vibrant team. If you have a passion for assisting others, excel in a fast-paced setting, and are dedicated to providing outstanding service, we invite you to consider this opportunity.

As a Patient Services Representative, you will be instrumental in supporting the patients we assist by ensuring they receive the necessary guidance and help. Your role will involve aiding patients in understanding their accounts and collaborating with them to resolve any outstanding balances.

We offer a rewarding bonus structure through our Performance Bonus Plan, designed to recognize and reward our top performers.

Additional Benefits Include:

  • Comprehensive Medical, Dental, Vision, Life, and Disability Insurance
  • 401(k) Retirement Plan with Company Contribution
  • Paid Time Off (PTO)
  • Paid Holidays

Your Key Responsibilities Will Include:

  • Handling incoming calls from patients, addressing inquiries, concerns, or requests with professionalism and empathy.
  • Assisting patients with questions regarding insurance, claims, and billing issues.
  • Providing information about medical services, procedures, and general healthcare inquiries.
  • Documenting patient interactions and updating relevant systems in accordance with established protocols.

To Succeed in This Role, You Should Have:

  • Exceptional communication skills, both verbal and written, with a focus on a compassionate, patient-centered approach.
  • Strong problem-solving abilities and the capacity to manage challenging situations with empathy and professionalism.
  • The ability to multitask, navigate computer systems efficiently, and type accurately.

If you are ready to contribute positively and be part of a leading team in the industry, we encourage you to explore this opportunity.

Requirements:

  • High school diploma or equivalent.
  • Proficiency in basic computer applications and the ability to quickly learn new software.
  • Empathy, compassion, and a genuine desire to assist others.
  • Strong attention to detail.