Senior Operations Manager

4 weeks ago

Brooklyn, New York, United States Life Time> Full time

Position Overview

Life Time champions a healthy and happy life for its members. As the nation's only Healthy Way of Life brand, Life Time delivers an unmatched athletic resort experience and provides a comprehensive healthy living, healthy aging, and healthy entertainment experience that goes well beyond fitness to encompass the entire spectrum of daily life for individuals, couples, and families of all ages. We operate over + athletic country clubs around the United States and Canada, most of which operate 7 days a week, 24 hours a day. Our innovative programs, world-class training, nutrition, and holistic approach to wellness help others towards a healthy way of life by engaging their areas of interest and helping them discover new ones.

The General Manager - Boutique position is a leadership role that is responsible for the club's overall direction, coordination, operation, and success. The General Manager – Boutique will work alongside their team to ensure the club meets or exceeds financial goals, while providing remarkable leadership in areas of customer service, team member relations, sales, in-center business performance, and member participation.

The General Manager - Boutique will provide Dynamic Personal Training or Group Fitness instruction to members within the club, as well as provide support, leadership, motivation, and development to team members. They are responsible for casting, coaching, communication, alignment, and holding Department Leaders accountable to The Life Time Way expectations.

Key Responsibilities

  • Works with Department Leaders to ensure KPI's are followed and the departments are meeting and exceeding budgetary goals, providing direct department leadership for one or more department.
  • Monitors budgets, forecasts revenue and expenses for each department monthly/quarterly/annually.
  • Performs daily walk-through inspections to ensure that all areas of the club are clean, neat, organized, and like new.
  • Ensures the best member experience is delivered.
  • Develops and delivers safe, professional, and exciting personal training programs, Small Group Training programs, or Group Fitness Classes.
  • Mentors Department Leaders to ensure continuous growth through training, developing, direction, assessing performance, and providing feedback.
  • Hires, manages, supports, develops, coaches, and mentors a team of best-in-class professionals to be successful based on brand and performance expectations. Includes disciplinary and termination actions as needed.

Requirements

  • HS Graduate or Equivalent.
  • 5+ years of experience in fitness, retail, or hospitality industries.
  • 5+ years of experience managing teams.
  • 5+ years of experience managing Profit and Loss (P&L) statements/revenue/EBITDA budgets.
  • Experience providing high-end customer service and managing customer concerns.
  • Track record of success in a performance-driven work environment.
  • Excellent interviewing skills.
  • CPR and AED Certified.
  • Certified Personal Trainer or Group Fitness Instructor.

Preferred Requirements

  • Bachelor's Degree in Business or a related field.
  • Sales or Fitness experience.
  • Experience managing multiple units.
  • Experience managing top-line revenue.

Life Time's Commitment

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.

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