Account Associate

2 weeks ago

Streator, Illinois, United States Theresa Solon - State Farm Agent Full time
Job OverviewAs a key member of Theresa Solon - State Farm Agent's team, you will play a vital role in delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have opportunities to enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

We are seeking a dedicated and customer-focused individual who is eager to learn and grow with our team. If you are a team player with excellent communication skills and a proactive approach to problem-solving, we encourage you to apply.

Key Responsibilities
  • Establish and maintain strong customer relationships through regular follow-ups and personalized service.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate customers about insurance options, identifying their needs and providing tailored solutions.
  • Develop and maintain effective communication with customers and other agency team members to ensure seamless service delivery and business growth.
Requirements
  • Dedication to delivering exceptional customer service.
  • Ability to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication and interpersonal skills to collaborate with customers and other team members.
  • Proactive approach to problem-solving and a willingness to learn and grow.
Benefits
  • Competitive hourly pay plus commission/bonus opportunities.
  • Potential for career advancement and professional growth within the agency.
  • Paid time off (vacation and personal/sick days).
  • Valuable career-building experience and opportunities for skill development.

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