Process Innovation Internship Opportunity

2 days ago

Arlington, Virginia, United States APHSA -- American Public Human Services Association Full time
Job Title: Process Innovation Intern

Job Summary:

APHSA's Process Innovation team is seeking an intern to advance the team's portfolio of work. The Process Innovation team focuses on exploring and improving how human services are delivered. The team collaborates closely with government agencies and community members to co-create programs, services, and processes to make public benefits more accessible, equitable, and effective.

Responsibilities:

  • Support the development of public-facing resources on core process innovation concepts and approaches
  • Assist with launching and maintaining working groups for government human services staff led by the Process Innovation team
  • Support alignment of project management practices by developing standard tools and templates across the process innovation portfolio
  • Support the creation of capacity tracking tools for process innovation portfolio
  • Coordinate project meetings and events by managing calendar invites, sending agendas, and taking notes

Requirements:

  • Interest in public benefits, public administration, public policy, governance, EDIB, public health, human-centered design, civic technology, community engagement
  • Availability to dedicate a minimum of 10 hours per week and a maximum of 20 hours per week to the internship

Qualifications:

  • Minimum education requirement: Undergraduate in their junior or senior year, graduate student preferred
  • Understanding of and/or experience participating in public benefit programs preferred, such as SNAP, TANF, and Medicaid
  • Strong project management, organizational, and interpersonal skills
  • Experience with project management tools such as Smartsheet, Asana, etc. preferred
  • Demonstrated ability to work effectively with different contributors and collaborators to achieve shared goals
  • Solid oral and written communication skills and experience producing written products for a variety of audiences
  • Eager to collaborate with internal and external teams on influential projects for health and human services policy and practice modernization
  • Experience engaging with and including perspectives of multiple communities into project work, and knowledge of how structural racism and bias impact underserved and underrepresented communities
  • Proficient in MS Office

How to Apply:

Please submit your resume and cover letter along with your application. Your cover letter must include the following:

  • Your academic qualifications
  • Why you would like to work for APHSA
  • Hard and soft skills
  • Extracurricular activities

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