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Client Support Associate

2 months ago

Baton Rouge, Louisiana, United States Window World of Baton Rouge, LLC Full time
Job Summary

Window World of Baton Rouge, LLC is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences by providing timely and effective support to our clients.

Key Responsibilities
  • Customer Interaction: Handle customer inquiries and concerns in a professional and courteous manner, ensuring that all issues are resolved to the customer's satisfaction.
  • Product Knowledge: Possess in-depth knowledge of our products and services, including features, benefits, and applications.
  • Account Management: Manage customer accounts, including updating records and resolving any issues that may arise.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless delivery of our services.
  • Problem-Solving: Utilize critical thinking and problem-solving skills to resolve complex customer issues in a timely and efficient manner.
  • Team Collaboration: Work collaboratively with other team members to achieve shared goals and objectives.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1 year of experience in customer service or a related field preferred.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Technical Skills: Proficient in Microsoft Office products and able to learn new software applications quickly.
Benefits
  • Competitive Compensation: Hourly rate starting at $15, with opportunities for advancement and bonuses.
  • Comprehensive Benefits Package: Includes vision, dental, and health insurance, as well as paid time off and vacation.