Retail Operations Support Associate

2 weeks ago

Austin, Texas, United States Reflex USA Full time
About Reflex

Reflex is revolutionizing the retail landscape for millions of Americans. Our innovative platform connects leading apparel brands with top-tier retail professionals on-demand.

Role Overview

As Reflex continues to expand, we are seeking Operations Support Specialists dedicated to enhancing our mission of transforming retail work. You will play a crucial role in delivering timely assistance to our retailers and 'Reflexers' (our workforce) across various markets. When challenges arise, your expertise will ensure that everyone receives a tailored, swift, and seamless resolution through multiple communication channels, primarily text and email.

Key Responsibilities:
  • Provide exceptional support to individuals, especially in challenging scenarios, ensuring every Reflexer arrives safely and punctually.
  • Deliver multi-channel assistance (via phone, SMS, email, and Slack), while devising innovative solutions to immediate challenges.
  • Effectively manage multiple tasks while maintaining a keen eye for detail and quality.
  • Address issues while adapting to high-pressure situations and time constraints.
  • Assess issues and escalate them to the appropriate team when necessary.
  • Take ownership of problems and see them through to resolution.
  • Act as an advocate for Reflexers and retailers by enhancing every aspect of the Reflex experience.
  • Collaborate with colleagues to refine processes and improve outcomes.
Qualifications:
  • Minimum of 1 year of experience in a customer support capacity; experience in logistics is advantageous.
  • Willingness to work during weekends, evenings, and certain holidays.
  • A relevant degree or equivalent formal training, certification, or work experience.
  • Exceptional attention to detail; capable of identifying potential issues swiftly before they escalate.
  • Strong verbal and written communication skills; comfortable engaging with both internal team members and external customers through various channels.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Familiarity with ticketing systems such as HubSpot or Zendesk.
  • Self-motivated and adaptable to a startup culture.
  • Willingness to embrace challenges and learn from setbacks; capable of working independently and navigating ambiguity.
  • Typing speed of at least 40 words per minute.
  • Highly adaptable; open to change and eager to influence the future of our organization.
  • A passion for reimagining retail is a plus, especially if you have prior retail experience.
What We Offer:
  • Full-time non-exempt hourly compensation.
  • Comprehensive health, vision, and dental insurance through Aetna.
  • Equity grant aligned with your role as one of the early employees in a rapidly growing, venture-backed company.
  • Hybrid work model with a dynamic office environment.
At Reflex, we celebrate diversity and welcome applicants from all backgrounds. If you align with our values and are enthusiastic about enhancing the retail experience, you will find a welcoming environment here.

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