Observability Engineer

3 weeks ago

San Francisco, California, United States University of California Full time
Job Summary

An Observability Engineer within the Incident Command team plays a critical role in monitoring, evaluating, and optimizing the performance and health of IT systems and applications. This position is pivotal in ensuring that the IT infrastructure operates efficiently and is capable of handling emerging issues swiftly and effectively.

Key Responsibilities
  • Develop and maintain monitoring tools and dashboards that provide real-time insights into the operational status of IT systems.
  • Collect and evaluate metrics, logs, and traces to proactively detect, diagnose, and resolve performance bottlenecks or anomalies before they escalate into more significant incidents.
  • Partner closely with other IT and incident management teams to enhance incident response strategies.
  • Improve the observability framework by integrating advanced analytics and machine learning techniques to predict potential system failures and automate response processes.
Requirements
  • Bachelor's degree in computer science, engineering, or a related field.
  • 5-7 years of experience in information technology or IT Service Management/Customer.
  • Expertise in using advanced monitoring and observability tools such as Datadog, Spectrum, Prometheus, Grafana, Splunk, or New Relic.
  • Advanced ability to analyze and interpret complex data from various sources to diagnose issues and understand system behaviors.
  • Skilled in responding to and managing incidents efficiently, minimizing downtime and ensuring quick resolution of issues.
About UCSF

The University of California, San Francisco (UCSF) is a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization.

The Incident Command team within Infrastructure Services operates as a critical support system for the community of medical and health researchers. This team is dedicated to ensuring seamless access to essential IT resources, thereby enabling continuous and vital research work that has a profound impact on human health and well-being.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence - also known as our PRIDE values.

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