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Claims Management Specialist

2 months ago


Jefferson City, Missouri, United States Lincoln Financial Group Full time

Alternate Locations: Remote work options available.

Work Arrangement:

Remote: Employees working from home, not within commuting distance to an office.

Relocation assistance: Not applicable for this position.

Requisition #: 73134

Position Overview

We are seeking a dedicated Group Claims Specialist to enhance our expanding claims department in a remote setting. Ideal candidates will be located in the mountain or pacific time zones to effectively serve our west coast employer groups.

Key Responsibilities

As a Group Claims Specialist, your role will involve supporting our Short Term Disability and Integrated Absence teams. Your duties will include:

  • Administering and managing claims related to Short Term Disability, the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), and various state leave laws.
  • Conducting initial and ongoing interviews with claimants, gathering and analyzing medical documentation, and making prompt and ethical claim decisions.
  • Engaging with claimants, employers, and healthcare professionals via phone and email to collect essential claim information and oversee the claim process from initiation to resolution.
  • Collaborating with case managers and medical professionals to ensure timely and appropriate claim resolutions.
  • Reviewing intricate medical records and utilizing diverse tools and resources to determine suitable approval durations and future action plans.
  • Performing accurate financial calculations in accordance with company and state regulations.
  • Delivering exceptional customer service by proactively identifying customer and claimant needs.
  • Training hours: 7:00 am to 3:30 pm PST
  • Regular hours: An 8-hour shift between 8:00 am and 6:00 pm PST

Qualifications

Required Experience:

  • High School diploma or GED.
  • 1-2 years of experience in customer service, leave management, or short-term disability.
  • Strong written and verbal communication skills.
  • Excellent organizational abilities with the capacity to manage multiple tasks.

Preferred Experience:

  • Experience in absence management.

Company Culture

At Lincoln Financial Group, we are passionate about our mission. We strive to make meaningful contributions daily, empowering our customers to take control of their financial futures. Collaborating with talented colleagues, we foster fulfilling careers and strengthen communities through a company that values diverse perspectives and invests in our employees' growth.

Benefits:

  • A clearly defined career framework to support your professional development.
  • Leadership development and virtual training opportunities.
  • Paid time off and parental leave.
  • Competitive 401K and comprehensive employee benefits.
  • Access to free financial counseling, health coaching, and employee assistance programs.
  • Tuition assistance programs.
  • A leadership team that prioritizes employee well-being, offering a flexible remote work environment.
  • Access to effective productivity tools and training.

Compensation: $29.58 per hour

Actual base pay may vary based on factors such as work experience, education, location, and qualifications required for the role. This position may also be eligible for the Annual Incentive Program, based on company and individual performance.

About Lincoln Financial Group

Lincoln Financial Group assists individuals in planning, protecting, and retiring with confidence. With approximately 16 million customers relying on our guidance across various financial services, we are committed to creating a diverse and inclusive workplace.

Lincoln Financial Group is an equal opportunity employer, and we welcome applicants from all backgrounds.