Senior Delivery Manager

6 days ago


San Francisco, California, United States Computacenter Full time

Service Delivery Manager Role

As a key member of our team, you will be responsible for ensuring the seamless delivery of various service streams to both internal business partners and external customers.

The Service Delivery Manager will analyze, improve, and develop processes and procedures to enable highly reliable and efficient operations and quality of service.

Main Responsibilities:

  • Maintaining high performance levels for service-related processes
  • Implementing improvement activities wherever necessary
  • Ensuring systems, procedures, and methodologies are in place to support outstanding service delivery
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
  • Collaborating across multiple teams to drive efficiencies both up and down stream within the lifecycle of a project
  • Providing and presenting accurate and regular reports on performance of the service delivery

Requirements:

  • Bachelor's degree or equivalent job experience
  • ~5 years of experience working within a project management practice
  • ~ Knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • ~ Experience with Microsoft Office Suite
  • ~ Legal authorization to work in the United States

Additional Information:

Experience with ServiceNow is a plus.

In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations.

We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business.

We employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA;



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