Senior Delivery Manager
4 weeks ago
About the role
As a Service Delivery Manager at Computacenter, you will be responsible for ensuring the seamless delivery of various service streams to both internal business partners and external customers.
The Service Delivery Manager will analyze, improve, and develop processes and procedures to enable highly reliable and efficient operations and quality of service.
Key responsibilities
- Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
- Collaborating across multiple teams to drive efficiencies both up and down stream within the lifecycle of a project.
- Providing and presenting accurate and regular reports on performance of the service delivery.
Requirements
- Bachelor's degree or equivalent job experience.
- 5 years of experience working within a project management practice.
- Operational ability in a diverse, large-scale environment.
- Knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
- Experience with Microsoft Office Suite.
- Legal authorization to work in the United States.
Bonus points
- Experience with Smartsheets.
- Experience with ServiceNow.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business.
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