Operations Support Specialist

5 days ago


Englewood, Colorado, United States Griffis Residential Full time
Operations Support Specialist Job Description

About Griffis Residential:

We are a leading provider of high-quality apartment communities, committed to delivering exceptional guest experiences. Our team is dedicated to providing impeccable service and creating a positive impact on our residents' lives.



Key Responsibilities:

  • Conduct quality assurance reviews at Griffis Residential communities, analyzing data and presenting findings to senior management.
  • Resolve customer concerns escalated to the corporate level, collaborating with community managers and operations managers to prepare monthly reports.
  • Review Reasonable Accommodation and Modification requests, submitting completed requests to operations managers.
  • Assist in the coordination of acquisition and disposition transactions, researching projects and preparing reports as requested.
  • Support on-site teams with payment questions and refund requests, troubleshooting Onesite issues and elevating them to Real Page when necessary.
  • Maintain vendor relationships, reviewing contracts and service agreements, and overseeing the organization of current and previous contracts.
  • Assist in the implementation of operation initiatives, company standards, and online manual updates and additions.
  • Support the review and revision of forms and lease documents, creating and configuring OneSite, Yieldstar, Ops Technology, and Control access for new and transferring employees.


Qualifications:

  • Excellent communication skills and ability to establish priorities, manage time effectively, and work independently.
  • Proven experience working with Microsoft Outlook, Excel, PowerPoint, Word, and Publisher.
  • Ability to comprehend legal documents and carry out related contracts and service agreements under the direction of senior management.
  • Willingness to travel up to 20% of the time.
  • A minimum of one to three years of multi-family or hospitality management experience preferred.


Perks and Benefits:

We offer a competitive total compensation package, including a 401(k) plan, tuition reimbursement program, training and professional development courses, vacation time, and Griffis Apartment discounts.



Salary Range:

USD $65,000.00/Yr. - USD $78,000.00/Yr.
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