Operations Support Specialist
5 days ago
About Griffis Residential:
We are a leading provider of high-quality apartment communities, committed to delivering exceptional guest experiences. Our team is dedicated to providing impeccable service and creating a positive impact on our residents' lives.
Key Responsibilities:
- Conduct quality assurance reviews at Griffis Residential communities, analyzing data and presenting findings to senior management.
- Resolve customer concerns escalated to the corporate level, collaborating with community managers and operations managers to prepare monthly reports.
- Review Reasonable Accommodation and Modification requests, submitting completed requests to operations managers.
- Assist in the coordination of acquisition and disposition transactions, researching projects and preparing reports as requested.
- Support on-site teams with payment questions and refund requests, troubleshooting Onesite issues and elevating them to Real Page when necessary.
- Maintain vendor relationships, reviewing contracts and service agreements, and overseeing the organization of current and previous contracts.
- Assist in the implementation of operation initiatives, company standards, and online manual updates and additions.
- Support the review and revision of forms and lease documents, creating and configuring OneSite, Yieldstar, Ops Technology, and Control access for new and transferring employees.
Qualifications:
- Excellent communication skills and ability to establish priorities, manage time effectively, and work independently.
- Proven experience working with Microsoft Outlook, Excel, PowerPoint, Word, and Publisher.
- Ability to comprehend legal documents and carry out related contracts and service agreements under the direction of senior management.
- Willingness to travel up to 20% of the time.
- A minimum of one to three years of multi-family or hospitality management experience preferred.
Perks and Benefits:
We offer a competitive total compensation package, including a 401(k) plan, tuition reimbursement program, training and professional development courses, vacation time, and Griffis Apartment discounts.
Salary Range:
USD $65,000.00/Yr. - USD $78,000.00/Yr.
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