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Site Operations Representative
2 months ago
Join JLL in Shaping the Future of Real Estate
At JLL, we are dedicated to transforming the real estate landscape through innovative services, expert advisory, and cutting-edge technology. We believe in nurturing talent and providing an environment where individuals can thrive, build meaningful careers, and feel a sense of belonging. Whether you have extensive experience in commercial real estate, skilled trades, or technology, or you are seeking to leverage your relevant experience in a new sector, we invite you to explore opportunities with us.
Key Responsibilities
- Proactive Initiative: Exhibit self-motivation and the ability to work autonomously.
- Event Coordination: Demonstrated expertise in organizing and executing events effectively.
- Hospitality Expertise: Solid background in the hospitality sector.
- Work Order Management: Skilled in overseeing and processing work orders efficiently.
- Technical Proficiency: Advanced computer skills and familiarity with relevant technologies.
- This position requires full-time, in-office attendance.
- Exercise sound judgment in diverse situations while collaborating effectively with others.
- Act as the primary contact for all client employee inquiries, issues, ticket management, troubleshooting, and feedback related to workplace services, aiming to enhance the care of client sites and the comfort of employees and guests.
- Deliver Ambassador services in alignment with service level agreements, standard procedures, and professional branding, while adhering to applicable laws and regulations.
- Conduct regular site inspections to ensure the office environment is clean, organized, and visually appealing.
- Assist in data collection, analysis, and reporting to align with client objectives.
- Continuously seek to enhance service performance and client experience.
- Meet and exceed performance targets, team objectives, and client goals.
- Support vendor procurement and service requirements as necessary.
- Adhere to all client contract stipulations and strive to meet or surpass key performance indicators.
- Manage ticketing and follow-up through the CMMS system, facilitating the creation and dispatch of work requests to technical staff, vendors, or service providers, and ensuring resolution of outstanding issues.
- Assist with requests related to JLL Management and Operations audits.
- Oversee and coordinate third-party vendor performance, including tracking work order completion, validating invoices, and addressing unresolved matters.
- Ensure site operations are conducted in accordance with established policies, procedures, and contract scope.
Relationship Management
- Foster and maintain positive relationships with both client and JLL representatives, as well as service providers.
- Support the Facility Management and Engineering teams with ongoing responsibilities, including budget requests, financial analysis, and reporting.
- Conduct regular assessments of service delivery to ensure compliance with service level agreements, policies, and performance metrics.
- Assist in achieving facility-specific cost savings to contribute to overall account savings.
- Support requests related to JLL Management, Operations, and Financial audits, aiding in tactical planning for regional facility objectives.
- Provide assistance to guests, visitors, and employees at client locations.
- Help manage work order requests for technical staff, vendors, or service providers for maintenance needs.
- Support facility managers with issues related to building services, including janitorial, food service, and conference room management.
- Coordinate and support events, meetings, and conference facilities as needed.
- Act as a liaison with clients, visitors, and guests, collaborating to resolve issues with professionalism and a service-oriented approach.
- Demonstrate leadership and creativity in delivering service solutions.
- Understand and adhere to service level agreements, striving to meet key performance indicators and achieve favorable client satisfaction ratings.
- Continuously seek to improve processes and enhance overall client satisfaction.
- Additional responsibilities may include reception support, mail services, office supplies management, and safety and security support.
- Serve as the onsite point of contact during emergencies or after-hours situations.
Safety and Compliance
- Identify safety hazards, conduct assessments, and propose elimination strategies.
- Adhere to safety protocols, maintaining cleanliness and safety in work areas.
- Ensure compliance with local ordinances, codes, and laws, completing all required safety training.
- Follow policies for the safe storage and disposal of materials.
- Support compliance with JLL's minimum audit and operational standards.
- Monitor key performance indicators and service level agreements, planning corrective actions as needed.
- Enforce company policies regarding safe and efficient operations.
- Implement and oversee hazard control measures and ensure compliance with local regulations.
Qualifications:
- 1-3 years of relevant experience in hospitality, vendor management, or facility management.
- Exceptional customer service skills and a strong commitment to hospitality.
- Able to manage multiple priorities and deliver results in a dynamic environment.
- Collaborative with strong interpersonal skills and a proven track record of excellent service.
- Ability to work independently with effective prioritization and time management.
- Capable of working with diverse teams, demonstrating respect and accountability.
- Excellent verbal and written communication skills.
- Strong organizational skills and process management capabilities.
- Adaptable to new technologies and applications.
Compensation: Estimated total compensation for this role ranges from 55,900.00 to 81,120.00 USD annually.
Benefits: JLL prioritizes employee wellness and offers a comprehensive benefits package that may include:
- 401(k) plan with company matching.
- Comprehensive medical, dental, and vision coverage.
- Paid parental leave at full salary.
- Paid time off and company holidays.
- Flexible and remote work arrangements may be available.
