Luxury Customer Experience Leader
1 week ago
RH is a global leader in luxury home furnishings, known for its high-end products and exceptional customer experience. At the heart of our success is our team of dedicated professionals who share a passion for delivering outstanding service to our clients.
Job OverviewWe are seeking an experienced Assistant Customer Experience Leader to join our team. This key role will be responsible for mentoring new associates, analyzing standard operating procedures, and helping to manage all aspects of the team and department.
Responsibilities- Liv[e] Our Vision, Values and Beliefs every day
- Consistently exemplify the RH lifestyle brand through communication, personal appearance and professionalism
- Assist Leaders in attracting the right talent, coach teams in creating a luxury customer experience
- Support Leadership Team with education, inspiration, leadership, and guiding associates to reach their highest potential both in terms of service metrics and career goals
- Learn and communicate the RH design point of view and product assortment
- Proactively resolve complex issues promptly and independently, often leading resolutions with teams or cross-functional partners and identifying future areas of opportunity
- Drive customer delight and revenue through elevated product knowledge and unparalleled service
- 3+ years experience in a customer-facing role, with leadership experience preferred
- Proficiency with Mac or Dell Operating Systems, excellent knowledge of PC applications and order management software
- Strong interpersonal skills
- Results-driven
- Proven ability to learn from opportunities, seek constructive feedback from colleagues and leadership to improve results
- High energy with the ability to energize others
- Experience fostering a positive and healthy work environment in which people want to perform their best
- Commitment to Quality, detail focused on all levels
- Background delivering first-class service to clients
- Willingness to work a flexible schedule, including evenings, weekends and holidays
$85,000 - $110,000 per year, depending on location and experience.
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