Customer Service Representative

4 weeks ago


Pelham, Alabama, United States TIRES AND ENGINE PERFORMANCE Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Tires and Engine Performance. As a Product Expert, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on helping customers by providing product and service information and resolving technical issues.

Key Responsibilities:

  • Handle customer inquiries and complaints in a professional and courteous manner
  • Provide detailed information about our products and services, including features and benefits
  • Troubleshoot and resolve product issues and concerns in a timely and efficient manner
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of our evolving products and services

Requirements:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients and provide excellent communication skills
  • Ability to prioritize and multitask in a fast-paced environment
  • Positive and professional demeanor
  • Excellent written and verbal communication skills


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