Client Relations Specialist

3 days ago


Kalamazoo, Michigan, United States Business Resources One Full time
About the Role

In this Account Manager position, you will play a key part in ensuring client satisfaction and maximizing revenue per client. You will act as the client's single point of contact and work closely with our team to achieve customer experience and retention objectives.

Key Responsibilities
  • Enhance customer experience through proactive issue resolution
  • Maximize client retention by identifying and addressing potential issues
  • Proactively identify quality concerns and develop solutions
  • Identify upsell opportunities and communicate them to clients
Requirements and Qualifications
  • Sufficient landscape industry experience to be effective in this role
  • Strong understanding of landscaping concepts and practices
  • Exceptional written and verbal communication skills
  • Ability to work independently with minimal supervision
Benefits

This position offers a competitive salary range of $85,000 per year, plus bonus opportunity. Additionally, you will receive a company vehicle, health insurance, 401(k) plan with matching, PTO, and profit sharing.



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