Customer Engagement Specialist

2 days ago


Grand Rapids, Michigan, United States Tapestry Full time

At Tapestry, we are seeking a highly motivated and enthusiastic Customer Engagement Specialist to join our team during peak season. In this role, you will be responsible for delivering exceptional customer service and driving sales through engagement and omni-selling techniques.

Key Responsibilities
  • Engage with customers using the Coach Experience Service expectation and selling behaviors to provide a personalized shopping experience.
  • Maintain accuracy when operating POS systems and adhere to Coach cash handling policies to ensure seamless transactions.
  • Capture customer data accurately and securely, adhering to relevant laws and regulations.
  • Represent the Coach brand in a positive and professional manner at all times.
Requirements
  • Basic computer skills to operate POS systems and other tools effectively.
  • Ability to work in a fast-paced environment and execute tasks efficiently.
  • Attention to detail and accuracy to maintain high standards of customer service.
  • Able to climb, bend, and kneel as required by the role.
  • Availability to work a flexible schedule, including nights, weekends, and holidays, from October 15 through January 1.

We estimate the annual salary for this position to be around $40,000 - $50,000, depending on location and experience. As a valued member of our team, you will also have access to benefits and opportunities for growth and development.



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