Patient Engagement Specialist
6 days ago
About the Role:
">- We are seeking a highly skilled Patient Engagement Specialist to join our team at HealthMap Solutions LLC.
- Your primary focus will be on developing and maintaining long-term relationships with physicians, physician office staff, and HealthMap members engaged in our Kidney Management Program.
Key Responsibilities:
">- Act as a liaison between HealthMap, provider practices, and HealthMap members to ensure positive engagement and performance with our program(s).
- Develop new provider/partner business relationships that serve as means to better HealthMap provider and member engagement.
- Identify opportunities to improve health outcomes for HealthMap Solutions members based on provider-specific data.
- Incorporate education and communication on Best Practice sharing, process improvement in provider workflows, Kidney Health Management interventions, and HEDIS/STAR measures for identified areas of provider low performance.
- Partner with physicians/physician staff to identify HealthMap Solutions members who would benefit from Care Navigation support, conduct outreach, and engage members in program.
- Educate HealthMap members on kidney health, related co-morbid conditions, and renal replacement therapy.
- Serve as a HealthMap member advocate, utilize community resources and programs, and serve as liaison between the member, the member's support network, treating physician, and ancillary providers to assist members in meeting individualized goals.
- Accountable for individual and departmental metrics and key performance indicators as identified by the organization.
- Ensure timely and successful delivery of reports to internal and external stakeholders.
- Maintain thorough documentation of all provider meetings/interactions and member interactions for consistency and coordination and in compliance with National Committee for Quality Assurance (NCQA) standards.
Requirements:
">- Bachelor's degree in Nursing required.
- Active, unrestricted (MI) RN license required.
- 3+ years of progressive experience in healthcare services, clinical operations, quality, or care management.
- 3 years of experience in care gap closure or care coordination activities, including those in an outpatient or hospital setting preferred.
- Prior experience building and managing relationships with healthcare providers or patients preferred.
- Proof of valid and unrestricted driver's license required; this position requires regular travel within assigned region to support practices.
- Must reside in assigned state.
Estimated Salary: $85,000 - $110,000 per year, depending on experience.
">Why Join Our Team?
">We offer a dynamic work environment, opportunities for professional growth, and a competitive salary package. As a Patient Engagement Specialist at HealthMap Solutions LLC, you will have the opportunity to make a meaningful impact on the lives of our members and contribute to the advancement of kidney health management.
">About Us:
">HealthMap Solutions LLC is a leading provider of specialty health management solutions, focused on progressive diseases such as kidney health. We use clinical big data resources and high-powered analytics to power complex specialty health management programs. Our team is dedicated to improving health outcomes and providing exceptional service to our members and partners.
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