Bakery Team Lead

2 weeks ago


Brooklyn, New York, United States Whole Foods Market Full time
Job Summary

We are seeking a highly motivated and experienced Team Member to join our team as a Bakery Associate Team Leader. As a key member of our store leadership team, you will be responsible for assisting the Team Leader in all aspects of daily operations, including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects. You will also lead and develop team members, ensuring a positive company image by providing courteous, friendly, and efficient service to customers and team members at all times.

Key Responsibilities
  • Develop and Maintain Store Layout and Product Merchandising: Create and implement visually appealing store layouts and product displays that drive sales and customer engagement.
  • Work with Team Leader to Achieve Sales and Labor Targets: Collaborate with the Team Leader to set and achieve sales and labor targets, ensuring the store operates efficiently and effectively.
  • Assist with Sales and Labor Analysis: Provide support with analyzing sales and labor reports, identifying areas for improvement, and implementing strategies to drive growth.
  • Develop Advanced Product Knowledge: Stay up-to-date on new products, promotions, and initiatives, and share knowledge with team members to drive sales and customer satisfaction.
  • Maintain Good Vendor Relationships: Build and maintain strong relationships with vendors, ensuring timely and effective communication and issue resolution.
  • Work with Team Leader to Resolve Team Concerns: Collaborate with the Team Leader to address team concerns, resolve conflicts, and maintain a positive and inclusive work environment.
  • Function as Point Person in Absence of Team Leader: Take on additional responsibilities and lead the team in the absence of the Team Leader, ensuring seamless store operations.
  • Set and Achieve High Standards of Retail Execution: Drive excellence in store operations, ensuring high standards of customer service, product presentation, and store appearance.
  • Foster a Positive Team Environment: Encourage and promote a positive and inclusive team culture, recognizing and rewarding team members for their contributions and achievements.
  • Maintain Awareness of Customer Flows and Needs: Monitor customer traffic and preferences, directing team members to provide exceptional customer service and drive sales.
  • Select, Train, and Develop Team Members: Recruit, train, and develop team members, providing coaching and feedback to ensure they have the skills and knowledge needed to succeed in their roles.
  • Provide Timely and Thorough Performance Evaluations: Conduct regular performance evaluations, providing constructive feedback and coaching to help team members grow and develop in their roles.
  • Communicate and Model WFM Vision and Goals: Share and embody the company's vision and goals, inspiring and motivating team members to achieve excellence in their work.
Requirements
  • High Energy and Enthusiasm: Demonstrate a high level of energy and enthusiasm for the company's products, core values, and philosophy.
  • Growth Mindset: Show a willingness to take on additional responsibilities and grow in your role, demonstrating a growth mindset and a desire for continuous learning and development.
  • Excellent Interpersonal and Customer Service Skills: Provide exceptional customer service, building strong relationships with customers and team members alike.
  • Strong Leadership and Coaching Skills: Demonstrate effective leadership and coaching skills, inspiring and motivating team members to achieve excellence in their work.
  • Advanced Product Knowledge: Stay up-to-date on new products, promotions, and initiatives, sharing knowledge with team members to drive sales and customer satisfaction.
  • Mathematical and Analytical Skills: Possess strong mathematical and analytical skills, able to assess financial performance, monitor profitability, and manage inventory effectively.
  • Decision-Making and Leadership Skills: Demonstrate effective decision-making and leadership skills, prioritizing tasks and delegating responsibilities to team members as needed.
  • Proficiency with Email and Microsoft Office: Possess proficiency with email and Microsoft Office, able to effectively communicate and manage store operations.
Experience
  • 18+ Months Retail Team Member Experience: Possess a minimum of 18 months of retail team member experience, with a strong understanding of store operations and customer service principles.
  • 6+ Months Supervisory Experience: Have a minimum of 6 months of supervisory experience, with a proven track record of leading and developing team members.
Physical Requirements/Working Conditions
  • Lifting 50 Pounds: Be able to lift 50 pounds, with or without reasonable accommodation.
  • Standing/Walking 6-8 Hours: Stand or walk for 6-8 hours in an 8-hour workday, with regular breaks as needed.
  • Hand Use and Motion: Use hands for grasping, fine manipulation, pushing, and pulling, with regular breaks as needed.
  • Work in Wet and Dry Conditions: Work in wet and dry conditions, with regular breaks as needed.
  • Ability to Work Flexible Schedule: Be able to work a flexible schedule, including nights, weekends, and holidays as needed.
  • Use of Tools and Equipment: Use tools and equipment, including knives, box cutters, electric pallet jacks, and other heavy machinery, with regular training and supervision.

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