Customer Service Representative
2 days ago
The Auto Club Group (ACG) is a leading provider of membership, travel, insurance, and financial services to over 14 million members across 14 states and 2 U.S. territories. As a part of the national AAA federation, ACG is committed to delivering quality service and helping members enjoy life's journey through various offerings.
Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our branch office, you will be responsible for providing exceptional service to our members, promoting insurance and travel products, and supporting the sales and service function.
Key Responsibilities- Provide high-level customer service to members, responding to inquiries and resolving issues in a timely and professional manner.
- Promote insurance and travel products to members, identifying opportunities to increase sales and revenue.
- Support the sales and service function, working closely with agents and other team members to achieve sales goals and provide excellent customer service.
- Conduct outbound promotional calls to members, promoting insurance and travel products and services.
- Participate in office events and activities to generate revenue, improve member awareness of products, and support local community activities.
- Active State Property & Casualty license
- High School Diploma or equivalent
- Providing a high level of customer-focused service
- Servicing insurance policies and processing applications, renewals, and amendments
- Promoting sale of insurance products and/or travel and membership products
As a valued member of our team, you will enjoy a competitive hourly wage, excellent benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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