Customer Service Representative
5 days ago
Job Summary
Life Care is seeking a highly skilled and organized Front Desk Receptionist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service and administrative support to our residents, staff, and guests.
Key Responsibilities:
- Customer Service: Greet and assist residents, guests, and staff in a professional and courteous manner, providing information and direction as needed.
- Communication: Answer and transfer phone calls, take accurate messages, and direct calls to the appropriate staff members.
- Administrative Support: Provide general information to walk-ins, contact marketing representatives or tour guides as needed, and perform various clerical duties such as sorting and distributing mail, faxes, and packages.
- Concierge Services: Assist residents with bus reservations, postal services, copying, and faxing as requested.
- Record Keeping: Document receipt and distribution of packages, distribution and return of master keys, and monitor visitor sign-in and resident sign-out.
- Office Management: Open and close the reception desk, secure all files, keys, and equipment in the office area.
Requirements:
- One year of experience in an office setting and dealing with the public.
- Typing and experience with other business machines.
- Ability to handle multiple routine tasks, follow specific instructions carefully, and general instructions completely.
- Effective communication skills, both oral and written.
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