Customer Service Representative

5 days ago


Wheaton, Illinois, United States Life Care Full time

Job Summary

Life Care is seeking a highly skilled and organized Front Desk Receptionist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service and administrative support to our residents, staff, and guests.

Key Responsibilities:

  • Customer Service: Greet and assist residents, guests, and staff in a professional and courteous manner, providing information and direction as needed.
  • Communication: Answer and transfer phone calls, take accurate messages, and direct calls to the appropriate staff members.
  • Administrative Support: Provide general information to walk-ins, contact marketing representatives or tour guides as needed, and perform various clerical duties such as sorting and distributing mail, faxes, and packages.
  • Concierge Services: Assist residents with bus reservations, postal services, copying, and faxing as requested.
  • Record Keeping: Document receipt and distribution of packages, distribution and return of master keys, and monitor visitor sign-in and resident sign-out.
  • Office Management: Open and close the reception desk, secure all files, keys, and equipment in the office area.

Requirements:

  • One year of experience in an office setting and dealing with the public.
  • Typing and experience with other business machines.
  • Ability to handle multiple routine tasks, follow specific instructions carefully, and general instructions completely.
  • Effective communication skills, both oral and written.


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