Facilities Management Supervisor
4 days ago
Job Summary:
We are seeking a highly skilled and experienced ACT Support Supervisor to join our team at NEST - Integrated Facilities Management. As a key member of our operations team, you will be responsible for overseeing the workflow of our department, ensuring seamless communication with clients and internal stakeholders, and driving results-driven performance.
Key Responsibilities:
- Assist with the oversight of departmental tasks, including receiving and resolving client inquiries, maintaining client satisfaction, and ensuring NEST meets external SLAs.
- Engage with clients and ISPs on behalf of the team, gathering paperwork and signed work orders for billing, and performing follow-ups on services provided.
- Perform audits on team members to ensure proper steps are being taken during the work order cycle and summarize results for leadership.
- Collaborate with leaders to identify staffing requirements and ensure necessary coverage.
- Document and maintain department SOPs, and coordinate with Employee Development & Analytics to ensure inclusion in new hire training.
Requirements:
- High school diploma or GED.
- Minimum of 2 years of NEST experience or equivalent supervisory management experience in a similar or related field.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize work.
- Knowledge of financial concepts and ability to work in a high-paced environment.
What We Offer:
- Competitive salary commensurate with job experience.
- Hybrid position with a flexible schedule.
- Opportunity to work with a dynamic and growing company.
NEST is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.
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