Guest Experience Specialist

3 weeks ago


Bethesda, Maryland, United States Marriott Full time
Job Overview

We are seeking a highly skilled Guest Experience Expert to deliver exceptional service to our guests at Marriott International. As a key member of our team, you will be responsible for creating memorable experiences through a wide range of services, from check-in and check-out to processing operational needs and addressing guest requests.

About the Role
  • Create a safe and welcoming environment for our guests
  • Process operational needs, address guest requests, and complete reports
  • Share local knowledge and insights with guests
  • Maintain confidentiality, protect company assets, and uphold quality standards
Key Responsibilities
  • Provide top-notch customer service
  • Effectively manage guest requests and concerns
  • Collaborate with colleagues to ensure seamless service delivery
  • Continuously improve service standards and guest satisfaction
Requirements
  • High school diploma or equivalent required
  • No prior experience necessary, but a strong willingness to learn and grow
Benefits Package
  • A competitive hourly rate between $19.07 and $20.50
  • Health care benefits, earned paid time off, life insurance, and disability coverage


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