Concierge and Guest Services Specialist

2 days ago


Bethesda, Maryland, United States HYATT Hotels Full time

About Us: Hyatt Hotels is a global hospitality leader, committed to delivering exceptional guest experiences. Our team members are passionate about making every stay unforgettable.

Estimated Salary: $45,000 - $65,000 per year, depending on experience

Job Summary: As a Guest Service Agent, you will be responsible for ensuring a seamless guest experience, from check-in to check-out. You will provide exceptional customer service, manage front desk operations, and collaborate with colleagues to achieve outstanding results.

Responsibilities:

  1. Guest Service: Respond to guest inquiries, resolve issues, and provide recommendations for local attractions and amenities
  2. Front Desk Operations: Manage check-in, check-out, and room assignments, ensuring accuracy and efficiency
  3. Cash Handling: Process cash transactions, handle credit card payments, and maintain accurate records
  4. Teamwork: Collaborate with colleagues to ensure seamless guest experience, sharing knowledge and best practices

Requirements:

  • High school diploma or equivalent required; college degree preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, managing multiple tasks and priorities
  • Basic math skills and accuracy with handling cash transactions

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Free meals and uniforms
  • Discounts on hotel stays and services


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