Concierge and Guest Services Specialist
2 days ago
About Us: Hyatt Hotels is a global hospitality leader, committed to delivering exceptional guest experiences. Our team members are passionate about making every stay unforgettable.
Estimated Salary: $45,000 - $65,000 per year, depending on experience
Job Summary: As a Guest Service Agent, you will be responsible for ensuring a seamless guest experience, from check-in to check-out. You will provide exceptional customer service, manage front desk operations, and collaborate with colleagues to achieve outstanding results.
Responsibilities:
- Guest Service: Respond to guest inquiries, resolve issues, and provide recommendations for local attractions and amenities
- Front Desk Operations: Manage check-in, check-out, and room assignments, ensuring accuracy and efficiency
- Cash Handling: Process cash transactions, handle credit card payments, and maintain accurate records
- Teamwork: Collaborate with colleagues to ensure seamless guest experience, sharing knowledge and best practices
Requirements:
- High school diploma or equivalent required; college degree preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, managing multiple tasks and priorities
- Basic math skills and accuracy with handling cash transactions
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Free meals and uniforms
- Discounts on hotel stays and services
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