Operations Director

2 weeks ago

Chicago, Illinois, United States UG2 Full time

The Operations Manager plays a pivotal role in ensuring the highest level of cleanliness, quality, and service is achieved and maintained across Downtown Chicago. This position requires a strong leader who can effectively manage janitorial operations and vendor relations, while also reviewing and controlling labor and supply costs to ensure operations conform to budgetary standards and sound operational practices.

Key Responsibilities:

  • Manage and oversee janitorial operations and vendor relations across Downtown Chicago
  • Review and control labor and supply costs for assigned accounts, ensuring operations conform to budgetary standards and sound operational practices
  • Serve as the lead executive for customer facilities, ensuring services are delivered efficiently and cost-effectively
  • Supervise the service delivery team and external subcontractors, ensuring high standards of work
  • Collaborate with UG2's regional and corporate leadership teams to ensure smooth account transitions
  • Meet and exceed contractual SLAs, maintain KPIs, and present regular business reviews to client/customer teams
  • Review labor cost to ensure budget is aligned with contractual requirement, monitor and submit payroll using electronic payroll systems
  • Coordinate with UG2 corporate departments, including procurement, finance, payroll, and human resources, for integrated operations
  • Set standards and protocols, manage customer reports, and oversee the financial performance of assigned accounts
  • Assist with costing: RFP's, proposals, staffing levels, P&L, generate revenue using the company's job ticketing system
  • Organize and direct weekly team meetings, handling all operational requirements

Requirements:

  • Bachelor's degree or an equivalent level of professional education in Facility Management, Business Administration, or related field
  • Minimum of 5-10 years of related experience in custodial management and/or training; or equivalent combination of education and experience
  • Ability to pass a background check and social security verification

Preferred Qualifications:

  • Proven track record in managing hospitality and support services across a vast array of buildings
  • Strong business acumen, including knowledge of financial models and customer satisfaction metrics
  • Effective leadership skills, capable of managing both union and non-union environments
  • Solid understanding of business and financial principles, including P&L management
  • Willingness to travel within and outside the region
  • Must be willing to adapt to work schedule as needed to meet company needs

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