Wireless Customer Service Representative

1 day ago


Miami, United States South Shore Marketing Full time
Job Title: Wireless Customer Service Representative

South Shore Marketing is seeking a highly motivated and customer-focused Wireless Customer Service Representative to join our team. As a key member of our sales team, you will play a critical role in progressing our clients' mobile wireless sales efforts in the telecommunications industry.

Job Summary:

We are looking for a talented individual who is passionate about delivering exceptional customer experiences and driving sales growth. As a Wireless Customer Service Representative, you will be responsible for communicating with customers in person and over the phone to understand their needs and suggest the best-fit products and services. You will also demonstrate and communicate service and device feature functionality, billing procedures, and equipment usage to each customer.

Key Responsibilities:
  • Communicate with customers to understand their needs and suggest the best-fit products and services
  • Demonstrate and communicate service and device feature functionality, billing procedures, and equipment usage to each customer
  • Answer customers' questions regarding product pricing, availability, features, and benefits
  • Resolve customer issues and escalate issues as necessary to ensure customer satisfaction
  • Increase sales and market share through assigned and newly generated accounts
Requirements:
  • 1-2 years of retail, sales, marketing, or customer service experience is preferred
  • Excellent listening, consultation, negotiation, and presentation abilities
  • Desire to grow both personally and professionally
  • Having a strong focus on exceeding customer expectations
  • Self-motivation and results orientation
What We Offer:
  • Flexible Schedule Full-time positions are available
  • Great Weekly Pay Hourly Base Pay PLUS Uncapped Incentives + Bonuses
  • We offer competitive pay
  • Entry Level Positions ONLY No experience required as we offer Paid Training


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