Customer Service Representative
6 days ago
Molina Healthcare is seeking a skilled Customer Service Representative to provide exceptional service to our members. As a key member of our team, you will be responsible for resolving member inquiries and complaints in a fair and effective manner.
Key Responsibilities
- Perform member outreach calls to enforce member retention and provide product and service information
- Answer incoming calls regarding Medicaid members in PEND status and those having Re-determination renewal dates
- Assist members with completing necessary paperwork related to Medicaid eligibility renewal process
- Accurately and timely document member retention contacts in our database
Requirements
- HS Diploma
- 1-3 years of experience in customer service or a related field
- Valid driver's license with good driving record and ability to drive within applicable state or locality
What We Offer
Molina Healthcare offers a competitive benefits and compensation package, including a pay range of $16.5 - $26.42 per hour. We are an Equal Opportunity Employer (EOE) M/F/D/V.
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