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Customer Service Representative

2 months ago

Middletown, United States Cincinnati Insurance Company, Inc. Full time
About the Role

We are seeking a highly skilled and customer-focused Associate Customer Service Representative to join our team at Cincinnati Insurance Company, Inc. This role is a key part of our mission to deliver exceptional service and support to our policyholders and field representatives.

Key Responsibilities
  • Provide outstanding customer service and support to policyholders and field representatives
  • Process changes on existing insurance policies, including policy changes, conversions, reinstatements, and exchanges
  • Process trades, withdrawals, loans, electronic fund transfers, and registration changes on existing contracts
  • Communicate effectively with team members, internal customers, and management to coordinate case work and resolve processing issues
  • Participate and contribute to team meetings or special tasks and assignments
Requirements
  • Effective critical thinking and problem-solving skills
  • Strong verbal and written communication skills
  • Commitment to driving an industry-leading customer service experience
  • Comfort navigating across multiple technology platforms
  • Ability to work effectively within a fast-paced team environment
  • Willingness to pursue continuing education, such as accredited insurance classes and exams (e.g., LOMA) and MAPS certification
What We Offer

We offer a competitive salary, annual cash bonus, and stock incentives based on company and individual performance. Our benefits and amenities package includes a variety of perks to support your well-being and satisfaction.

We are an equal employment opportunity employer and welcome a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race, creed, color, sex, including sexual orientation, gender identity, and transgender status, religion, national origin, age, disability, military service, veteran status, pregnancy, AIDS/HIV or genetic information, or any other basis prohibited by law.