Quality Assurance Supervisor

1 week ago


Fruitland, Idaho, United States Dickinson Frozen Foods Full time
Job Summary

The Quality Assurance Supervisor is responsible for overseeing the quality assurance program and department at Dickinson Frozen Foods. This role ensures that policies and procedures are followed throughout the plant, and that all aspects of the quality assurance program are executed efficiently and effectively.

Key Responsibilities
  • Perform weekly sanitation audits and inspections of equipment before plant startup
  • Conduct monthly food safety audits, inspecting all equipment, plant, and outside perimeter and warehouse for food safety hazards
  • Perform monthly glass audits, inspecting all glass/brittle material present in the plant
  • Ensure results of each audit are documented and corrected
  • Oversee the Food Temperature and Quality (FTQ) program and ensure holds are reduced to the minimum possible
  • Review customer complaints, complete investigations, and ensure corrective actions are completed
  • Make schedules for QA technicians and micro lab technicians
  • Supervise, lead, and motivate employees to do their jobs correctly, efficiently, and safely
  • Review quality assurance department paperwork for accuracy and completeness
  • Ensure that retests are performed and passing product is released
  • Inspect plant and personnel for Good Manufacturing Practices (GMP) compliance
  • Investigate all foreign material complaints, identify root causes, and ensure corrective action is completed
  • Review and approve employee timecards
  • Fill out customer questionnaires and inquiries
  • Organize and schedule product cuttings
  • Provide monthly HACCP and GMP training to all plant personnel
  • Review microbiological results to ensure they meet customer specifications
  • Review pest control records and ensure the program is up to date and efficient
  • Meet with pest control technicians weekly
  • Assist in maintaining proper documentation throughout the year for 3rd party audits and assist in audits
  • Perform mock recalls to test traceability
  • Maintain files for customer complaints, foreign materials incident reports, belt inspections, pest control, GMP, HACCP, holds/releases, mock recalls, scale calibrations, QC specifications, sanitation audits, customer audits, microbiological results, and food safety audits
  • Maintain good personal hygiene, follow GMPs, and keep a clean, safe, and sanitary work place
  • Immediately report any situation that may cause product to be contaminated
  • Ensure that the HACCP Plan is accurate and up to date
  • Ensure that the plant complies with all applicable regulations
  • Participate in regulatory and customer audits
  • Perform any miscellaneous tasks as assigned by the supervisor
Supervision of Others

The Quality Assurance Supervisor directly supervises quality assurance technicians and micro lab technicians.

Licenses, Permits, Certifications Required

HACCP certification, Food Science/Processing Certification

Knowledge, Skills & Abilities
  • Bi-lingual in English/Spanish
  • Bachelor's degree in Microbiology, Biology, Food Science, or a related field or equivalent practical experience
  • Excellent verbal and written skills
  • Computer skills (Microsoft Office and Magic)
  • Safe and efficient use of 3M Pipettor, general office equipment, ATP Luminator (Pio-luminescence device), Laboratory Scales (OHAUS)
  • Ability to motivate team efforts to accomplish goals
  • Well-organized and able to manage and prioritize multiple projects simultaneously
  • Knowledge of food industry regulations and compliance with GMP standards
  • Able to perform the essential duties and responsibilities with efficiency and accuracy
  • Able to travel to all areas of the plant efficiently, including climbing stairs
  • Able to work effectively and safely in a wet and hot/cold environment


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