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Guest Room Cleaner

2 months ago

Arlington, Virginia, United States LH Arlington Operating Company, LLC Full time

Company Overview

LH Arlington Operating Company, LLC operates a premier hospitality venue that offers a comprehensive range of services for both corporate and leisure guests. Our establishment is designed to provide an exceptional experience, featuring a variety of amenities and facilities.

Job Responsibilities

  • Adhere to scheduled shifts and maintain proper attire in line with the company’s grooming standards.
  • Thoroughly clean and disinfect all designated guest rooms and bathrooms.
  • Follow the prescribed order of room assignments for efficient cleaning.
  • Ensure guestroom windows are cleaned to the highest standards.
  • Replace all toiletries and linens in accordance with hotel policies.
  • Maintain cleanliness and organization of cleaning carts and linen storage areas.
  • Report any irregularities or safety concerns to the Supervisor promptly.
  • Notify Supervisors of any discrepancies, including unoccupied rooms.
  • Handle lost and found items according to established hotel procedures.
  • Report unsecured valuable items found in public areas or guest rooms.
  • Complete room cleaning within designated timeframes while meeting inspection criteria.
  • Remove Room Service trays from guest rooms and place them appropriately.
  • Replace burnt-out light bulbs following hotel standards.
  • Assist in the preparation and deep cleaning of VIP accommodations.
  • Address stains on walls and carpets as needed.
  • Participate in special cleaning projects as assigned.
  • Refill cleaning supplies in accordance with departmental guidelines.
  • Exhibit excellent interpersonal skills when engaging with guests.
  • Interact with guests in a courteous and professional manner.
  • Anticipate guest needs to ensure satisfaction and encourage repeat visits.
  • Possess knowledge of hotel facilities and provide accurate information to guests.
  • Respond to guest inquiries and requests for services.
  • Maintain a positive and respectful attitude towards colleagues and guests.
  • Recognize and acknowledge returning guests.
  • Respect guest privacy when entering rooms, following established protocols.
  • Handle guest complaints in accordance with service standards and inform management of resolutions.
  • Comply with safety regulations and hotel policies regarding emergency procedures.
  • Demonstrate thorough knowledge of appropriate cleaning methods for various surfaces.
  • Utilize proper cleaning agents as per departmental procedures.
  • Maintain established cleaning schedules to uphold the hotel’s professional appearance.
  • Perform all tasks efficiently and professionally.
  • Conduct visual inspections of areas before concluding work.
  • Follow procedures for room key management and maintain accurate records.
  • Collaborate with team members on additional projects as needed.
  • Adhere to hotel telephone etiquette and communication protocols.
  • Stay informed of departmental updates and announcements.
  • Maintain equipment and work areas in excellent condition.
  • Participate in all required training and meetings.
  • Promote teamwork and communicate effectively with all staff.
  • Practice recycling and environmental sustainability whenever possible.

Qualifications

  • Strong service orientation and commitment to guest satisfaction.
  • Able to work collaboratively within a dynamic team environment.
  • Basic proficiency in English.
  • Physical ability to lift, push, and carry items weighing up to 25 pounds throughout the shift.
  • Willingness to work flexible hours, including weekends and holidays.