Operations Director

18 hours ago


Carrollton, Texas, United States Johns Lyng USA Full time

Job Summary: We are seeking an experienced Operations Manager to lead our team at Johns Lyng USA. The successful candidate will oversee operations across multiple sites, ensuring excellence in service delivery and building strong relationships with internal and external stakeholders.

About Us: At Johns Lyng USA, we have been a trusted choice for industrial, commercial, residential, HOA, and new construction clients since 1980. Our rich history in disaster response and innovative building solutions provides our clients peace of mind, knowing they are in expert hands.

Key Responsibilities:

  • Lead and oversee operations across multiple sites, ensuring excellence in service delivery.
  • Build and manage strong relationships with both internal and external stakeholders.
  • Identify exciting business development opportunities and address key gaps to drive growth.
  • Understand and manage the financial aspects of the business to ensure profitability.
  • Handle escalated claims and resolve conflicts effectively with poise and professionalism.
  • Maintain high standards of work while ensuring compliance with all relevant documentation.
  • Develop and implement innovative problem-solving strategies that deliver results.
  • Communicate and negotiate effectively with trades to monitor job progress.
  • Act as a liaison between insurance companies and insured parties to facilitate smooth interactions.
  • Proactively resolve disputes and issues as they arise.

Requirements:

  • Previous project management and roofing experience is highly desirable.
  • 5+ years of experience in a similar position.
  • Strong communication and customer service skills that foster collaboration.
  • A proven track record in driving profitable sales growth and commercial acumen.
  • Exceptional ability to manage multiple priorities with ease.
  • Empathy and a deep understanding of client needs.
  • Local industry contacts would be a bonus.
  • Excellent communication and stakeholder engagement skills.
  • Proven ability to grow business and client relationships.
  • Experience in managing delivery processes while maintaining high-quality standards.
  • A current motor vehicle license is required.

Equal Opportunity Employer: Johns Lyng USA is an equal opportunity employer and welcomes applications from diverse candidates. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.



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