Information Systems Specialist
4 weeks ago
The Help Desk Specialist will be responsible for providing I.T. support to local and remote employees. This role requires a strong analytical and problem-solving skillset, with a passion for learning new technologies.
Key Responsibilities:
Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.
Troubleshoot problems with hardware, software, networking, and other related technologies.
Document, track, and monitor problems to ensure timely resolution.
Requirements:
A Bachelor's degree or an Associate's degree with 0-2 years of experience is required.
Must be able to obtain a Secret security clearance within 6-9 months.
Thorough knowledge of Windows operating systems and Microsoft Office.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Attention to detail and the ability to accurately document technical issues.
Work well under pressure, demonstrate the ability to multi-task, and be able to meet deadlines.
Pass the CompTIA Network + within ninety days of hire.
Preferred Qualifications:
Windows 10 Exam (70-698: Installing and Configuring Windows 10) or similar.
Customer service experience.
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