Business Operations Director
3 days ago
About EcoCare
EcoCare is a leading provider of commercial cleaning services, dedicated to delivering exceptional results and exceeding customer expectations.
We are seeking an experienced Operations Manager to join our team in [Location]. This role offers a competitive salary of $65,000 - $75,000 per annum, depending on experience.
Job Description:
The successful candidate will be responsible for overseeing all operational aspects of the business, creating strategic and operational goals, and implementing systems to increase efficiency and customer satisfaction.
Key responsibilities include:
- Managing daily operations, including inspections and data entry;
- Communicating with office and sales staff to ensure client needs are met;
- Conducting walk-throughs, rotations, and new account start-ups as needed;
- Ensuring data entry is complete and franchisees have all necessary documents;
- Filling out Daily Production Reports;
- Training Franchise Owners when required;
- Responding to complaints and implementing solutions;
- Following up on client complaints to ensure satisfaction;
- Assisting with cleaning tasks as needed;
- Handling office calls after 5:00 P.M.;
- Adapting to changing office needs and structure.
Requirements:
- Previous experience as an Operations Manager (preferable);
- Deep understanding of organizational effectiveness and operations management;
- Professional appearance and demeanor;
- Knowledge of the commercial cleaning industry or willingness to learn;
- Leadership, direction, and motivation skills;
- Spanish speaking (recommended but not required);
- Confidence in providing on-site training;
- Customer service skills;
- Background check requirement;
- Valid Driver's License;
- Excellent verbal communication skills;
- Knowledge of sound business practices and financial principles.
Benefits:
- Competitive Compensation ($65,000 - $75,000 per annum);
- Paid Time Off;
- Career Growth Opportunities;
- 401(k) Plan;
- 401(k) Matching;
- Dental Insurance;
- Health Insurance;
- Vision Insurance;
- On-the-job Training;
- Benefits package tailored to meet individual needs.
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