Automotive Parts Specialist

3 weeks ago


Peabody, Massachusetts, United States Lyon Waugh Auto Group Full time
About the Role

We are seeking a detail-oriented and organized individual to join our team as a Full-Time Parts Advisor. As a key member of our parts department, you will play a critical role in ensuring that our customers receive prompt and efficient service.

Responsibilities and Expectations
  1. Look up parts for service technicians, service advisors, and sales advisors.
  2. Help retail customers over the phone, retail parts counter, and via email/parts websites.
  3. Take phone orders from wholesale parts customers.
  4. Receive parts from factory and outside vendors, unpacking, arranging, and placing items in bins and on shelves when needed.
  5. Stock accessory displays and clean them when necessary.
  6. Process Warranty parts and return them to factory when needed.
  7. Scrap Warranty parts not needed for returns when needed.
  8. Ship out parts orders with local drivers, UPS, FedEx, and LTL freight carriers.
  9. Pull and ship back manufacture returns.
  10. Perform perpetual inventory.
Requirements and Qualifications
  • Automotive dealership parts or technician experience is highly desirable.
  • Excellent communication and interpersonal skills.
  • Intermediate computer skills, including Excel.
  • Ability to work effectively in a fast-paced environment.
  • Self-motivated and results-driven with a positive attitude.
  • Must enjoy challenges and interacting with diverse individuals and situations.
  • High level of integrity and commitment to customer satisfaction.
  • Knowledge of DealerTrack is a plus, but not required.
  • Prior hazardous shipping experience is also a plus, but not required.
  • Must be able to work collaboratively in a team environment and independently.
  • Online sales experience is a bonus.


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