Center Operations Supervisor
4 weeks ago
Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities.
Job DescriptionThe Center Operations Supervisor plays a critical role in the success of our healthcare centers. This individual will direct the daily activities of staff, assist the Practice Manager in managing operational initiatives, and ensure the clinic achieves its performance objectives and delivers safe, high-quality patient care.
Key Responsibilities- Support front desk coverage and contribute to service team work
- Monitor staff's attendance and absences, and identify coverage plans for expected and unexpected absences
- Monitor provider schedules daily to ensure smooth flow of patient visits
- Manage the transportation schedule to maximize company resources and delivery on a positive patient experience
- Complete daily operational rounds to confirm foundational activities have been completed
- Monitor outstanding work queues, checklists, and other performance indicators
- Monitor front desk activities for completion, accuracy, and quality, including confirmation calls, copay collection, and patient experience, and contribute to work when needed
- Help maintain the welcome space and community room to promote a positive patient experience and support growth
- Own facilities management to keep the center safe, clean, and functional
- Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists
- As invited by the Practice Manager, support the recruitment, hiring, onboarding, retention, and performance management of the staff
- Leverage practice dashboards and reports to identify areas for operational improvement
- Structure and facilitate service and clinical team huddles
- Engage in service recovery efforts, as needed, and facilitate resolution
- Champion new initiatives as workflows are improved and new services are added
- Champion organizational operating procedures
- De-escalate conflict as it arises, and seek resolution
- Partner with other center leaders, including the Practice Manager and Medical Director, to address staff performance and workflows
- Other duties as assigned
- An exceptional ability to solve problems and think critically
- Strong collaboration skills and demonstrated success working within a team
- A flexible and positive attitude
- Ability to work in a fast-paced, often ambiguous environment
- A proactive and adaptable working style; able to take ownership of tasks
- 2+ years of professional experience in a customer service setting
- 1+ year of experience leading a team preferred
- Proficient PC skills
- Associate's degree required, Bachelor's degree preferred
- US work authorization
- Someone who embodies being 'Oaky'
- Radiating positive energy
- Assuming good intentions
- Creating an unmatched patient experience
- Driving clinical excellence
- Taking ownership and delivering results
- Being scrappy
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
- Collaborative and energetic culture
- Fast-paced and innovative environment
- Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
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