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PetSmart Customer Engagement Manager

2 months ago

Hawthorne, California, United States PetSmart Full time
About Our Store

PetSmart is a leading pet retailer with a passion for delivering exceptional customer experiences. As a Customer Engagement Manager, you will play a key role in driving sales growth and customer satisfaction in our stores.

About Your Role

As a Customer Engagement Manager, you will be responsible for leading a team of retail and pet care associates to deliver a safe, clean, and fun environment for our pets and pet parents. Your key responsibilities will include:

  • Pet Parent Engagement: Set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores.
  • Associate Leadership: Lead a team of passionate associates who are dedicated to delivering exceptional customer experiences.
  • Overall Retail Initiatives: Collaborate with cross-functional teams to drive sales growth, improve customer satisfaction, and enhance the overall shopping experience.
About Your Career

PetSmart offers a range of career opportunities for our leaders, including:

  • Gain experience in different business units, from stores to salons or Pets Hotel.
  • Develop your leadership skills as an Assistant Manager or Store Manager.
  • Tackle the challenge of a new store opening.
  • Transfer to any one of our 1600 stores nationwide.
The PetSmart Difference

We're not just a pet retailer - we're a community of pet lovers who are passionate about making a difference in the lives of pets and their owners. As a Customer Engagement Manager, you will be part of a team that is dedicated to delivering exceptional customer experiences and driving sales growth.

PetSmart is an equal opportunity employer and welcomes applications from qualified candidates. We offer a competitive salary range of $16.86 to $33.68 per hour, depending on location, position, and experience level. Apply now to join our team and start your career journey with PetSmart