Label Printing Specialist
3 weeks ago
Job Description
">We are seeking a highly skilled Label Printing Specialist to join our team at Resource Label Group. This individual will be responsible for facilitating customer orders and providing excellent customer service.
">- Speaks directly with internal and external customers collecting customer information and product specifications.
- Receives purchase orders from customers via email, fax, or telephone. Reviews all aspects of the order before accepting order and confirming.
- Processes new purchase orders into the system specific to individual job and customer including any delivery or shipping requirements Notifies all pertinent plant personnel of any special orders around purchasing, production or rush orders always maintaining clear and fluid communication.
- Routes supplies, job jacket and materials such as paste-ups, artwork, copy, film or prints to work areas to put job order into production.
- Routes inquiries and complaints in a timely manner exhibiting excellent service and follow through.
- Prioritize workload as necessary, which may require selecting from several alternatives to best meet the needs of the business.
- Receives tickets for shipped or delivered products and begins billing process; verifies shipping report against packing lists and reviews Customer Transaction Report.
- Must exhibit consistent desire to go above and beyond to ensure customer expectations are being met and exceeded.
Key Responsibilities:
">- Communicate effectively with customers and internal stakeholders to resolve issues and answer questions.
- Process and manage customer orders in a timely and efficient manner.
- Maintain accurate records and reports to track customer transactions and shipments.
- Collaborate with cross-functional teams to ensure seamless order fulfillment.
- Identify and escalate potential problems or concerns to management.
Requirements:
">- Bachelor's degree in Business Administration or related field preferred.
- 1-2 years of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Able to work in a fast-paced environment with multiple priorities.
- Strong organizational and time management skills.
What We Offer:
">- $45,000 - $60,000 per year based on experience.
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