Client Loyalty Specialist

1 week ago


New York, New York, United States Buffalo Biodiesel, Inc. Full time

About Buffalo Biodiesel, Inc.:

Buffalo Biodiesel, Inc. has been a leader in the recycling industry since its inception in 2005. We specialize in the collection and processing of used cooking oil, transforming it into Biodiesel, a sustainable alternative to traditional fuels. Our operations span across 15 states, serving over 22,000 locations and continuing to expand.

Position Overview:

We are currently looking for a dedicated Retention Specialist to enhance our customer engagement and retention strategies. This role is essential in maintaining our client relationships and ensuring satisfaction with our services.

Key Responsibilities:

  • Handle incoming sales inquiries via phone and online platforms, providing information and setting up new or enhanced services.
  • Reach out to current clients to investigate any decline in oil production, working to restore services or manage accounts that are inactive.
  • Process cancellation requests received through various communication channels.
  • Make every effort to retain clients, and if retention is not feasible, assist in the cancellation process.
  • Undertake additional tasks as assigned by management.

Qualifications:

  • A Bachelor's Degree is required.
  • At least two years of experience in customer success or retention roles is necessary.
  • Exceptional written and verbal communication skills, with proficiency in word processing, spreadsheet creation, and telephone communication.
  • Must be reliable, hardworking, and self-motivated.

Compensation and Benefits:

The salary for this position is $27 per hour, accompanied by a comprehensive benefits package that includes:

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off
  • Parking Pass
  • Access to a Complimentary Massage Therapist
  • Provision of Drinks and Snacks


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