Client Loyalty Specialist
1 week ago
About Buffalo Biodiesel, Inc.:
Buffalo Biodiesel, Inc. has been a leader in the recycling industry since its inception in 2005. We specialize in the collection and processing of used cooking oil, transforming it into Biodiesel, a sustainable alternative to traditional fuels. Our operations span across 15 states, serving over 22,000 locations and continuing to expand.
Position Overview:
We are currently looking for a dedicated Retention Specialist to enhance our customer engagement and retention strategies. This role is essential in maintaining our client relationships and ensuring satisfaction with our services.
Key Responsibilities:
- Handle incoming sales inquiries via phone and online platforms, providing information and setting up new or enhanced services.
- Reach out to current clients to investigate any decline in oil production, working to restore services or manage accounts that are inactive.
- Process cancellation requests received through various communication channels.
- Make every effort to retain clients, and if retention is not feasible, assist in the cancellation process.
- Undertake additional tasks as assigned by management.
Qualifications:
- A Bachelor's Degree is required.
- At least two years of experience in customer success or retention roles is necessary.
- Exceptional written and verbal communication skills, with proficiency in word processing, spreadsheet creation, and telephone communication.
- Must be reliable, hardworking, and self-motivated.
Compensation and Benefits:
The salary for this position is $27 per hour, accompanied by a comprehensive benefits package that includes:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off
- Parking Pass
- Access to a Complimentary Massage Therapist
- Provision of Drinks and Snacks
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